At Utah Gastroenterology, it is our privilege to help our patients rediscover a life free from the unwelcome burden of gastrointestinal troubles. Our goal is to provide the highest standard of care with a focus on the comfort and well-being of every person we treat, which is why we welcome any and all patient feedback. Before deciding to make us your partner in gastrointestinal health, we invite you to browse stories and testimonials from our past patients. For your convenience, we have collected a number of reviews from our real patients around the internet. Once you are satisfied, contact our providers to learn more about GI health treatment in Utah.
"I came with my wife. We saw Dr Diamond. He was very pleasant and seemed to understand her needs. I think we're finally where we need to be. He was sure medication would help her."
"Getting ahold of the clinic was kind of hard, played a bit of phone tag. But once we were set up everything was great, everyone was so kind. Ashlee Walker was my provider and she was great, she made sure to explain everything in great detail and made sure I was comfortable with the treatment plan."
"Called 3 times and phone was answered and I was helped. Love my Doctor, she takes time to get to the solution to my problems. Staff are all friendly. A great place to go when you're sick"
"Everybody is really great there. They're always very concerned about my well. Being and always try to get the best help that I can get. I appreciate them and they are just amazing. They found more problems that I've takenyears trying to find. They've taken the time to find out everything and it's been a great experience. I highly recommend them."
"An excellent experience for my initial visit. Staff was very efficient and friendly, my new provider introduced herself, asked how she could help me and then actively listened for about 10 minutes. Her insights and suggestions were appreciated and very helpful, and at the end of the visit, she asked if there was anything else she could do to help me. Those are qualities of an excellent practitioner, and in my experience are very rare these days. Highly recommend!"
"Questions answered thoroughly, provider was professional and courteous. Also, straight forward with information and responses. I felt like the provider cared"
"I love this place Dr Bown and Ashley Walker take the time to see what they can do to make sure you get the best care. There staff are very welcoming always has a smile on there face. Very knowledgeable!"
"Overall a very good experience. I am seeing Ashley for my kidney disorder. She seems to actually care, is straightforward and to the point. I can't give it a 5 star review because it's hard to get a call back when I have questions. If I even get a call. That is a bit frustrating."
"Wow! I didn’t have to wait in the waiting room for more than 3 minutes. They took me back and I was done with my appointment before the time that my actual appointment was."
"My name is Patrick Horgan. I am the person who went to this appointment. For some reason, my wife's profile shows up whenever I do a review. Anyhow, my appointment at this office was excellent! The office staff was friendly and welcoming. Ashlee Walker, the provider I saw, was easy to talk to, very compassionate and positive in her approach to helping me with deal with the issue I'm having. She gave me several suggestions which I am currently trying. Making the appointment was not as easy however. From getting phone calls from people who were obviously not directly associated with the clinic to getting texts with links to some type of virtual assistant that made no sense, the process was a bit awkward. I would have given a higher rating if this had not been the case and it made me think about possibly canceling my appointment. I'm SO glad I didn't."
"I took my mom to your facility. Every person we encounter from front desk to assistant to nekenzie to scheduling. They were amazing answering every question being helpful and all full of smiles and laughter. I recommend this place as a great place of service. Thank y'all so much"
"This office is so friendly and very efficient. Dr Will was attentive and very through. He takes his time and isn't in a rush. I definitely recommend Utah Gastroentelogy."
"I always have a great experience with Ashley. She is very kind, listens to all my concerns, and does all she can to help me and make me feel better. The office staff are all kind as well. Very nice and helpful. I’m so grateful for this office!"
"My time there was good. The P.A that talked to me, ( I believe his name was Dr. Miller) was very friendly and answered all my questions plus more. I would recommend your staff to anyone in need. Just like my friend Susan DeHann recommended you to me."
"I had a great experience from front desk to check out. Will Durante was a lovely provider. He listened well, was relaxed and very professional. Thanks Will!"
"The wait is my only concern. I arrived early as instructed, and saw the doctor about an hour after the appointed arrival time. It was about a half hour wait in the exam room. However, the doctor was thorough and knowledgeable. The assistant was helpful and friendly while being very patient."
"Ashlee Walker is great to work with. She stays on top of all issues and is very thoughtful and helpful. Dr Miller listened very well, reviewed my history with me, did a thorough endoscopy, testing, and found several issues/diagnoses. He’s kind and thoughtful. The nurse anesthetist was also. The office staff is kind, especially the test scheduler. They have been short staffed and have had communication issues the last few months."
"NP Jones showed genuine concern for my issues & ordered a much needed esophagram & stool sample to check for bacteria & poss reason for not gaining weight. I felt hopeful & appreciate her thoroughness."
"Rarely get to see MD (who I think is excellent) unless having a procedure. Mainly see NP. Struggled with feeling like the NP and team weren't listening and it took 6 months to get a diagnosis. Several members of office staff/MA team are curt. Don't always get call backs same day, prescriptions not called in to correct pharmacy, tiny mistakes/frustrations that add up over time."
"It was very good except that Dr. Nekenzie rarely smiled, but then after someone said she just had a baby, I could understand because my son kept me up all night in 1984 !"
"Smooth operation. Got in on time. Staff was informative; nurse technician, Anesthesiologist and Dr Bown from start to finish. I walked out with my diagnosis without help and no residual discomfort. I had an Endoscopy. Previous Colonoscopy went the same way a few years ago."
"Ashley Walker was very thorough in the exam. She took time to listen to my problems and gave me instructions on what to do. She had E schedule a follow up appointment."
"Dr. Jeung and his team were fabulous!!! From the second I walked into the office, I was at ease, comfortable and confident in their services... Everyone there was very personable and professional... A+ Thank you, Dan B."
"They have a great staff and doctors at the facility. The procedure went very well. The entire process went very smoothly. I showed up on time. They got me in on time. I saw the nurse and we took vitals. I talked to the anesthesiologist. Talked to the doctor before the procedure and then follow up afterwards. What actually was really good was the follow up office visit after the procedure. I learned many things that will help me be more healthy in the future."
"Everyone was very nice, PA seemed very thorough. I would however like to be able to access test and lab results. I signed up for the portal but I don’t have a link to get back to it."
"Very pleased with the friendly and upbeat staff! Extremely pleased with nurse practitioner, Ashlee Walker. She explained everything thoroughly, and I felt very comfortable with her."
"Fabulous service. I felt extremely valued and listened to. All my concerns were addressed and although I was anxious I left feeling happy that I was given a good care plan. Highly recommend"
"During our visit you said I needed a test on my stool. Were you going to arrange that or should I ask my primary care physician and if so would you be the one to notify him?"
"Don’t worry you don’t have to bend over. You just have to curly up in the fetal position. It doesn’t hurt getting checked out I promise. Not having peace of mind for yourself and family is much worse."
"The The nurses were smart and and quick and had a bedside manner better than most doctors I've been to. They also were they were courteous and kind. Thank you."
"I enjoyed my visit to Utah Gastroenterology. They were very friendly and knowledgeable about the way they treat their patients. I feel like they made the right decision , for me! I would recommend Ut. GI to others!"
"Everyone was very nice and helpful. Ashlee NP ask questions listened to answer was very good and attentive. The scheduler for further visits made sure everything was detailed and documented. Everyone was punctual, and good visit"
"Neckenzie was great! She listened to my questions and explained things to me thoroughly. Dr Bown has always done a great job on my procedures and it's not hard to make an appointment. Kudos to you!"
"Confusing. My primary care physician wants me to have a colonoscopy with a scope at the same time. The provider at your facility just kept saying I don’t want you mad at me. What if your insurance won’t cover it. We asked to speak to their insurance department they were in Salt lake. Now we haven’t heard from anyone."
"I enjoyed my visit with Ashley. She answered all my questions and gave me the information I needed to know to take care of myself after my endoscopy. I do appreciate her efficiency and professionalism. Thank you for the service she rendered."
"I am really happy with the results from Dr Bown stretching my throat. I can swallow much better. Everyone who worked with me was very kind and helpful. I am glad I did it."
"I am so grateful for Kelly "Clinical Manager" she truly went far and beyond what I expected, while advocating for me to get the help I needed! She is truly an experianced Manger, with exceptional skills. Kelly, thanks you so much for the care you've given me and awesome customer service! Utah Gastroenterology, is lucky to have YOU! She represents your business with true integrity! Kelly, I am so sorry I haven't had a chance to stop by and see you since I got back from the Mayo Clinic. I ended up with Covid... Anyways, my whole journey with Utah Gastroenterology was exceptional because of the quality care you gave me!!! My husband and I will be forever grateful customer care!!"
"My experience was a beautiful one. Very considerate very thoughtful very caring very thorough. They were better than my own family. I recommend them. And I want to say thank you to everyone for their contribution to our society. Happy holidays to all"
"My experience was a beautiful one. Very considerate very thoughtful very caring very thorough. They were better than my own family. I recommend them. And I want to say thank you to everyone for their contribution to our society. Happy holidays to all"
"The staff and visit was perfect! They knew I had my dog in the car when it was almost 90 outside so my appt went smooth and quick but everything was covered."
"Dr Jones made me feel listened to and that I was in charge of my own care. I appreciate that she didn’t talk down to me. Friendly people very nice experience."
"I just moved to the area and I don't know if a lot of people quite understand how scary moving away from a good office can be. I would drive hours to go to my office. I used to fly into my office. But when I moved from the east coast to Utah, I made the decision to find a new care team. I was initially VERY apprehensive, but I have to say the office made everything so welcoming. Not just polite, but friendly as well. My care team includes Kellie, Pattie and Dr. Bown. They are all amazing. I can't say enough about them. Dr. Bown was straightforward and professional and very warm. Kellie was very patient and understanding with all my apprehensions and questions about being at a new office. During my infusion she was thorough and was sure to check on me periodically. Pattie always answers all of my questions and is just the most sunny person I have ever come across. I can't say enough about this office. I'm so happy I've found such a fantastic, efficient, jovial office to take care of my medical needs."
"The service was great! Kenzie is awesome and the nurses were super lively and fun. Because I paid out of pocket, they “forgot” to tell me I had to pay half until after I had been seen by the NP. That wasn’t okay. I had even asked about cost before I was taken back and there was no clear response until after service had been provided."
"So far everything is great, but I got a followup call yesterday on my test results and my name is listed in two places in your office. One as Steve & the other Steven. These need to be combined into one chart. Also I was to receive a followup call yesterdy on this and my test results, but so far no call. Maybe it's the upcoming holiday. I'd like to find out what is causing my issue though."
"I had a nice experience they really seem like they want to get to the problem I've been having for a few years. Looking forward to have the test done they ordered iam read to get to the bottom of it ."
"My experience was very nice you were very helpful in explaining what could be wrong with me"
5.0
Review from
Google User
Source:
Google
Dec 04 2022
"They were concerned about my problem, ordered a test , I was very comfortable with the all her questions and I'm going to call to get the test done tomorrow. Thank ful for all they do for me."
"Mackenzie was great! She listened to my questions and explained things to me thooroughly. Dr Bown has always done a great job on my procedures and it's not ha4d to make an appointment. Kudos to you!"
"They were concerned about my problem, ordered a test , I was very comfortable with the all her questions and I'm going to call to get the test done tomorrow. Thank ful for all they do for me."
"I loved Nakenzie! Very informative, kind and concerned. I received a lot of good information from her. In really love this office and the employees there!"
"The gal I spoke with was very helpful. She explained everything in great detail so I could understand why she gave me the suggestions she did. It's been over a month. I've changed the way I eat and take the things she suggested and the issues I was having are no longer going on. There was only one issue. My first appointment was 3 months out. Due to an emergency I had to cancel. She understood and was able to schedule me a month out due to a cancelation. Then they had to reschedule me. Then they called again and said they had to reschedule me. Then called (the poor receptionist sounded frustrated) and simply said " she said she's only working a few hours that day". She said she would put me at the top of the list if there's a cancelation. I ended up waiting until my appointment came. It was worth it in the end."
"The gal I spoke with was very helpful. She explained everything in great detail so I could understand why she gave me the suggestions she did. It's been over a month. I've changed the way I eat and take the things she suggested and the issues I was having are no longer going on. There was only one issue. My first appointment was 3 months out. Due to an emergency I had to cancel. She understood and was able to schedule me a month out due to a cancelation. Then they had to reschedule me. Then they called again and said they had to reschedule me. Then called (the poor receptionist sounded frustrated) and simply said " she said she's only working a few hours that day". She said she would put me at the top of the list if there's a cancelation. I ended up waiting until my appointment came. It was worth it in the end."
"The gal I spoke with was very helpful. She explained everything in great detail so I could understand why she gave me the suggestions she did. It's been over a month. I've changed the way I eat and take the things she suggested and the issues I was having are no longer going on. There was only one issue. My first appointment was 3 months out. Due to an emergency I had to cancel. She understood and was able to schedule me a month out due to a cancelation. Then they had to reschedule me. Then they called again and said they had to reschedule me. Then called (the poor receptionist sounded frustrated) and simply said " she said she's only working a few hours that day". She said she would put me at the top of the list if there's a cancelation. I ended up waiting until my appointment came. It was worth it in the end."
"They are great people with a lot of experience. When you spend as much time as I have seeing Dr's and Nurses, you know experienced people. It's a comforting feeling!"
"Miss Jones was very thorough and is taking care of business!!! She heard me and she took care of whatever testing and meds I need to get this figured out so I can get to feeling better. I can't tell you how frustrated I have been and she made me feel validated and cared for. Would recommend 100%!!!"
"I'm a long time paitent of Dr. Bown; he's very thorough and cares about you; he's funny the experience he helps you to be comfortable. Thank you Dr. Bown and your staff"
"The gal I spoke with was very helpful. She explained everything in great detail so I could understand why she gave me the suggestions she did. It's been over a month. I've changed the way I eat and take the things she suggested and the issues I was having are no longer going on. There was only one issue. My first appointment was 3 months out. Due to an emergency I had to cancel. She understood and was able to schedule me a month out due to a cancelation. Then they had to reschedule me. Then they called again and said they had to reschedule me. Then called (the poor receptionist sounded frustrated) and simply said " she said she's only working a few hours that day". She said she would put me at the top of the list if there's a cancelation. I ended up waiting until my appointment came. It was worth it in the end."
"I have had severe stomach problems along with this very severe UTI. I went to Utah Gastroenterology and The woman there explained everything very carefully to me took a long time with me answered all my questions and gave me ideas of what to do to improve my health"
"I found someone there that I really appreciated and felt great about. She is their new PA. I was just about ready to make a change due to being rushed through, not having options explained or addressed, people quitting and having to reschedule months out, etc. Kenzie took the time to explain, adjust treatment, and was extremely helpful. I plan to follow up with her in the future."